Access and accounts
You must be old enough to form a binding agreement where you live to use the Services or make a purchase. You are responsible for keeping your account credentials confidential and for the activity that occurs through your account. Information you provide must be accurate, current, and complete.
Products and product information
We aim to describe products accurately, but colors, packaging, and appearance may vary by device or change over time. Product information, availability, pricing, and quantities may change without notice. Products are intended only for personal or household use unless we agree otherwise in writing.
Orders, pricing, and payment
Submitting an order is an offer to purchase. An order is accepted only when Melts confirms it. We may decline, change, or cancel an order where permitted by law, and will attempt to notify you using the contact details supplied with the order. Prices, promotions, taxes, and shipping charges are presented at checkout. You agree to provide current, complete payment and account information.
Shipping, returns, and subscriptions
Delivery dates are estimates, not guarantees. Carrier delays and circumstances outside our control may affect delivery. Returns and refunds are governed by the Refund Policy. Subscription terms, including renewal timing, pricing, and available self-service actions, are shown at checkout and in your account. You are responsible for reviewing the applicable terms before completing a subscription order.
Intellectual property and permitted use
The Melts name, logos, product names, website design, text, images, graphics, and other content are owned by Melts or its licensors and are protected by applicable law. You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, reverse engineer, interfere with, or use the Services unlawfully.
Third parties and feedback
The Services may contain links or tools operated by third parties. We are not responsible for their content, availability, or practices. If you submit feedback, you grant Melts a non-exclusive, worldwide, royalty-free right to use that feedback to operate, improve, and promote the Services.
Disclaimers and limitation of liability
To the fullest extent permitted by law, the Services and products are provided “as is” and “as available” except where expressly stated otherwise. We do not guarantee uninterrupted or error-free access. Nothing in these Terms limits liability that cannot legally be limited. To the extent permitted by law, Melts is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products.
Changes, governing law, and contact
We may update these Terms from time to time and will post the current version here. Continued use after an update means you accept the revised Terms to the extent permitted by law. These Terms are governed by applicable law in the jurisdiction where Melts is headquartered. Questions about these Terms can be sent to support@getmelts.com.