Information we collect
Depending on how you use the Services, we may collect contact information, shipping and billing information, account details, order and transaction information, communications with us, device and browser information, and information about how you interact with the site. Payment information is processed by our payment providers; we do not intend to store complete payment-card details ourselves.
How we collect it
We collect information you provide directly, information generated automatically through your device or browser, information from service providers that help us operate the store, and information from partners or third parties where permitted by law.
How we use information
We use information to operate the store; process payments, orders, subscriptions, returns, and support requests; communicate with you; protect against fraud and misuse; maintain and improve the Services; comply with legal obligations; and, where permitted, send marketing or promotional communications.
How we share information
We may share information with providers that help us run the store, process payments, fulfill and ship orders, host the site, provide customer support, administer subscriptions, send communications, collect reviews, or analyze site use. We may also disclose information where required by law, to protect rights and safety, or in connection with a business transaction. We do not sell personal information for money.
Marketing, cookies, and choices
We may use cookies and similar technologies to operate the site, remember preferences, measure performance, and support marketing where allowed. You can manage certain browser cookies through browser controls. Promotional emails include an unsubscribe option; opting out does not stop operational messages about your account or orders.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you, or to object to certain processing. To make a request, email support@getmelts.com. We may need to verify your identity before responding.
Security, retention, and children
We use reasonable safeguards, but no online system is perfectly secure. We retain information only as long as reasonably necessary for the purposes described here, including legal, accounting, and fraud-prevention obligations. The Services are not intended for children, and we do not knowingly collect personal information from children.
Changes and contact
We may update this policy as our practices, services, or legal obligations change. The current version and its “Last updated” date will be posted here. For questions or privacy requests, contact support@getmelts.com.
Your privacy choices
You can request that Melts stop selling or sharing your personal information for targeted advertising. Email support@getmelts.com with the subject “Do not sell or share my personal information.” Include the email address associated with your interactions with Melts so our team can locate the relevant records. You do not need to create an account to submit this request.
This link opens your email app. Send the email to submit your request; clicking the link alone does not submit a request or change your browser preferences. You can also copy the address into your preferred email service. Please do not send passwords, payment-card numbers, or identity documents.
To stop promotional emails, use the unsubscribe link in those emails. That is separate from a data-sharing opt-out request. You can also manage cookies through your browser settings.