30-day return window
You may request a return within 30 days after receiving your item. To be eligible, the item should be in the same condition in which you received it: unused, in its original packaging, and accompanied by proof of purchase.
How to start a return
Email support@getmelts.com with your order number and a short description of your request. If your return is accepted, we will provide instructions for where to send the item. Please do not send products back before receiving return instructions; unrequested returns may not be accepted.
Damaged, defective, or incorrect orders
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@getmelts.com promptly with your order number and photos if available so we can review the issue and work toward a resolution.
Non-returnable items
Certain products may not be eligible for return where health, safety, hygiene, or applicable law requires otherwise. Sale items and gift cards are not eligible for return unless required by law. If you have a question about a specific item, contact us before sending it back.
Exchanges and refunds
The quickest way to receive a different item is usually to complete an approved return and place a separate order. After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or card issuer may take additional time to post the credit.
International consumer rights
Nothing in this policy limits rights you may have under applicable consumer-protection law. For example, customers in certain jurisdictions may have additional cancellation or return rights.