Customer Help

YES! Melts is the only supplement with these formulas made in the United States of America with quality ingredients validated by NRCC-certified chemists.

• How long does shipping take?
  Most orders ship within 1–3 business days. Depending on your location, you’ll typically receive your package within 3–7 business days.

• Where do you ship?
  We ship within the U.S. and to select international destinations. Shipping costs and options display during checkout.

• How can I track my order?
  Once your order ships, you’ll receive a tracking number via email. You can also track your order directly in your account dashboard.

• How do I use the strip?

  1. Open the package by pulling the top flaps.

  2. Remove one strip carefully.

  3. Place it under your tongue or along your cheek.

  4. Let it dissolve for about 1 minute, then swallow any residue.

• Can I use more than one?
  We do not recommend exceeding 3 strips per day for most formulations like Brain Fuel. Always follow label instructions for the specific product you’re using.

• What benefits may I experience?
  Individual responses vary. Some users report clearer focus, improved rest, better recovery, or enhanced mood. These are anecdotal and not guaranteed.

• When might I notice differences?
  Because these are non-pharmaceutical supplements, timing of effects can vary from person to person. Consistency is key.

• What is your return policy?
  Unopened products may be returned within 30 days of delivery for a full product refund (excluding shipping, duties, or VAT). Opened or used strips are not eligible for refund or exchange. Get Melts

• How do I submit a return?
  Email our Customer Service Team at support@getmelts.com with your order number within 30 days. After approval, return it within 14 days in the original, sealed packaging.

Are these products safe for everyone?
These are dietary supplement strips; if you are pregnant, nursing, taking prescription medications, or have a medical condition, consult a health professional before using.